This Privacy Policy explains what personal information bjoy888 collects when you use our website and services, what we do with it, and what choices you have. We have written it in plain language so it is easy to follow. If anything is unclear, our 24/7 Live Chat team can help.
Who We Are at bjoy888
bjoy888 (accessible at bjoy888.cam) is an online gaming platform offering casino games, sports betting and lottery draws to players in Bangladesh. When this policy says "we", "us" or "our", it refers to the bjoy888 platform and the company that operates it.
We act as the data controller for the personal information you provide when you register, deposit, play or contact our support team. That means we decide what data is collected and how it is used.
2. What Information We Collect
We only collect information that is genuinely needed to run your account and comply with responsible-gaming rules.
Information you give us directly
- Full name, date of birth and gender (at registration)
- Mobile number and account password
- bKash, Nagad, Rocket or Upay wallet numbers linked to your account
- Identity documents submitted for account verification (National ID Card, Passport or Driving Licence)
- Any messages you send to our support team via Live Chat
Information collected automatically
- IP address and approximate location (country / city level)
- Device type, operating system and browser version
- Pages visited, games played and session duration
- Deposit and withdrawal transaction records
- Cookie identifiers (see Section 6)
3. Why We Collect It
| Purpose | Data used | Legal basis |
|---|---|---|
| Creating and managing your account | Name, mobile number, password | Contract performance |
| Processing deposits and withdrawals | Wallet numbers, transaction history | Contract performance |
| Identity verification before first withdrawal | NID / Passport / Driving Licence | Legal obligation |
| Detecting fraud and protecting your funds | IP address, device data, transaction patterns | Legitimate interest |
| Responsible-gaming monitoring | Play history, session data, deposit frequency | Legal obligation / legitimate interest |
| Customer support | Chat logs, account details | Contract performance |
| Sending bonus and promotion updates (if opted in) | Mobile number | Consent |
| Improving site performance | Anonymised session and analytics data | Legitimate interest |
4. Who Sees Your Data
We do not sell your personal information to anyone. We share it only where necessary:
- Payment processors – bKash, Nagad, Rocket and Upay receive only the transaction details needed to complete your deposit or withdrawal.
- Game providers – Habanero, FA Chai, Red Tiger, Playtech, KA Gaming and Evolution receive a pseudonymous player token so their games function in our lobby. They do not receive your name or mobile number.
- Identity verification services – A specialist provider checks your submitted document against official databases before your first withdrawal is processed.
- Legal and regulatory bodies – We will disclose information if required by a valid court order or government authority.
- Cloud infrastructure providers – Our servers and databases are operated by third-party cloud companies under strict data-processing agreements.
All third parties we work with are required to treat your data with the same level of protection described in this policy.
5. How Long We Keep Records
We keep your account data for as long as your account is active. If you close your account, we retain core records (identity documents, transaction logs) for a minimum of five years to satisfy anti-money-laundering obligations. Analytics data is anonymised within 14 months. Chat logs are deleted after 24 months.
Once the retention period ends, data is securely deleted or irreversibly anonymised.
6. Cookies and Tracking
bjoy888 uses cookies and similar technologies to keep you logged in, remember your preferences and understand how the site is used. Here is a summary of the types we use:
- Essential cookies – Required for the site to work (login sessions, security tokens). Cannot be switched off.
- Performance cookies – Count page visits and measure load times so we can improve slow areas of the site. Data is aggregated and anonymous.
- Functional cookies – Store your language preference and last-visited game section.
- Marketing cookies – Used only if you arrived via a partner link; track which promotion brought you here so bonus credits are applied correctly. These are not used for third-party ad targeting.
You can manage or delete cookies through your browser settings at any time. Disabling essential cookies will affect your ability to log in.
7. Your Rights as a Player
You have the following rights over your personal data. To exercise any of them, contact us via Live Chat and we will respond within 30 days.
- Access – Request a copy of the personal information we hold about you.
- Correction – Ask us to fix inaccurate or incomplete details on your account.
- Deletion – Request that we delete your data, subject to legal retention requirements.
- Restriction – Ask us to pause processing your data while a dispute is being resolved.
- Portability – Receive your basic account data in a machine-readable format.
- Withdraw consent – Opt out of marketing messages at any time by contacting support or replying "STOP" to any SMS we send.
8. Players Under 18
bjoy888 is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If we discover that an account was created by a minor, we will close it immediately and delete all associated personal information. If you believe a minor has registered, please notify us through Live Chat straight away.
9. Keeping Your Account Secure
We use SSL encryption across the entire bjoy888 website, so data travelling between your device and our servers is always protected. Passwords are stored as hashed values — our staff cannot read them. Transaction records are kept in isolated, access-controlled systems.
On your side: use a strong, unique password; never share your login credentials; and log out when you finish your session on a shared device. If you suspect unauthorised access to your account, contact our 24/7 Live Chat team immediately so we can lock it.
10. When This Policy Changes
We may update this Privacy Policy from time to time — for example, when we add a new payment option or adjust our data-retention schedule. When we make a material change, we will post the new version on this page with a revised "Last updated" date at the top. If the change affects how we use data you have already provided, we will notify you via your registered mobile number before it takes effect.
Continuing to use bjoy888 after the updated policy is posted means you accept the revised terms. We recommend checking this page every few months.
11. Get in Touch
If you have a question about this policy, want to exercise a data right, or need to report a concern, our support team is available around the clock:
- Live Chat – Available 24/7 directly on the bjoy888 website. This is the fastest way to reach us.
- Help Centre – Visit our FAQ page for answers to the most common questions about accounts, payments and data.
We aim to respond to all data-related requests within 30 calendar days. For identity verification or deletion requests, we may need to confirm your identity first before acting on them.
Ready to start playing? Create your bjoy888 account — it takes under two minutes, and your first deposit can be made via bKash, Nagad, Rocket or Upay.