Our Commitment to Player Safety
Gaming should be entertaining. For the vast majority of players on bjoy888, it stays that way. But we also know that for some people, gambling can become a source of stress rather than fun. That is why we build practical safeguards directly into the platform — not buried in a help page, but accessible from your account dashboard whenever you need them.
Our responsible gaming framework covers deposit limits, session time reminders, cooling-off periods, and permanent self-exclusion. These are not tick-box features; they are tools we actively encourage every player to explore, regardless of how often they play.
If you are unsure whether gambling is affecting you negatively, please read through this page carefully. The steps here are straightforward, and our 24/7 live chat team can walk you through any of them at no cost.
Warning Signs to Watch For
Problem gambling rarely announces itself. It tends to creep up gradually. The following signs — in yourself or someone you know — are worth taking seriously.
- Chasing losses by depositing more than you planned
- Feeling anxious or irritable when not playing
- Borrowing money or selling belongings to fund gaming
- Lying to family about how much time or money you spend
- Missing work, study or family commitments to play
- Playing to escape stress, boredom or low mood
- Unable to stop once a session starts, even when losing
- Neglecting meals, sleep or personal hygiene due to gaming
If two or more of these apply to you, we recommend using the limit tools below, or contacting our support team for a confidential conversation.
Setting Your Own Limits
Every bjoy888 account comes with a full set of self-imposed limit controls. You can access them under Account → Responsible Gaming at any time. Changes that reduce your limits take effect immediately. Changes that increase a limit take 48 hours to process — that delay is intentional, to prevent impulsive decisions during a losing session.
| Limit Type | What It Controls | Time Periods Available | Takes Effect |
|---|---|---|---|
| Deposit Limit | Maximum you can add to your account | Daily / Weekly / Monthly | Immediately |
| Loss Limit | Maximum net loss before play is blocked | Daily / Weekly / Monthly | Immediately |
| Wager Limit | Maximum total stake across all bets | Daily / Weekly / Monthly | Immediately |
| Session Time Reminder | On-screen alert after a chosen play duration | 30 min / 1 hr / 2 hr / Custom | Next session |
| Reality Check | Pop-up showing time played and net result | Every 30 min / 60 min | Next session |
Minimum deposit at bjoy888 is ৳200. We recommend setting a weekly deposit limit equal to the amount you are comfortable losing entirely — because there is always a chance you will.
bjoy888 Self-Exclusion and Cooling-Off Periods
If limits alone are not enough, you can step away from your account for a set period or permanently. There are two distinct options:
Cooling-Off Period
A short break of 24 hours, 7 days, or 30 days. During this time you cannot log in, make deposits, or place bets. Any pending withdrawals will still be processed normally. When the period ends, your account is automatically reactivated.
Self-Exclusion
A longer, more serious commitment. Minimum duration is 6 months; you can also choose 1 year, 3 years, or indefinite exclusion. During self-exclusion:
- Your account is fully locked — no login, no deposits, no bonus emails.
- We will remove you from all marketing communications immediately.
- Reactivation is not possible until the chosen period expires, and even then requires a 24-hour cooling-off confirmation.
- Existing account balance will be held safely and returned when exclusion ends.
To apply either option, follow these steps:
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1
Open Account Settings Log in and go to My Account → Responsible Gaming → Take a Break.
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2
Choose Your Duration Select cooling-off (short break) or self-exclusion (6 months or longer). Read the confirmation screen carefully.
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3
Confirm Your Identity Enter your password and, if prompted, a one-time code sent to your registered mobile number.
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4
Exclusion Activates Instantly You will receive a confirmation via SMS. Your session ends immediately. If you need help at this stage, our live chat team is available around the clock.
If you believe you have been reactivated too early, or you are struggling to maintain your exclusion, contact our 24/7 Live Chat immediately and ask for the Safer Gaming team.
Keeping Minors Safe
bjoy888 is strictly for adults aged 18 and over. We do not knowingly accept accounts from anyone under 18, and we actively encourage parents and guardians to use third-party parental control software if they share a device with younger family members.
Recommended tools that work on Android devices (where our app runs):
- Google Family Link — blocks or restricts app installation and browsing.
- NetNanny — category-based content filtering, including gambling sites.
- Kaspersky Safe Kids — app usage controls with time limits.
During our standard account verification (KYC), we confirm age using a National ID Card, Passport, or Driving Licence. Any account found to be operated by a person under 18 is closed immediately and all funds are returned to the payment source.
Account Checks and Verification
Identity verification at bjoy888 is required before your first withdrawal. Documents accepted: National ID Card (NID), Passport, or Driving Licence. The review process typically completes within 6 hours of submission.
Beyond standard KYC, our risk team may also carry out affordability reviews for players who show high-frequency or high-volume activity. This is not a punitive measure — it is a standard safeguard to ensure play remains within means. If we reach out for additional information, please respond through your account message centre or live chat. We will never ask for financial credentials or card numbers.
Where to Get Help
Talk to Someone Now
Our 24/7 Live Chat includes a dedicated Safer Gaming team. You do not need to explain yourself — just say you need help with your account limits or want to take a break. The conversation is confidential.
To start a live chat, click the chat icon in the bottom-right corner of your account dashboard (visible after logging in).
If you would prefer to speak with an independent organisation, the following resources offer free, confidential support:
- Gamblers Anonymous — global peer support with an online meeting finder at gamblersanonymous.org
- GamCare — free counselling and an online forum at gamcare.org.uk
- BeGambleAware — guides, self-assessment, and live chat support at begambleaware.org
If a family member is struggling and you want advice on how to support them, GamCare's Friends and Family helpline is a good starting point.
Common Questions About Our Safety Tools
Can I lower my deposit limit while I am mid-session?
Yes. A reduction takes effect immediately — even if you are actively playing. You will receive a confirmation SMS once the new limit is in place. Increasing a limit, however, requires a 48-hour waiting period.
What happens to my wallet balance during self-exclusion?
Your balance is held in your account and is not forfeit. When your exclusion period ends (and after the mandatory 24-hour confirmation step), you can request a full withdrawal to your registered bKash, Nagad, Rocket, or Upay number. We do not apply any fees to this withdrawal.
Will I still receive promotional messages during a cooling-off period?
No. All marketing communications — SMS offers, reload bonus alerts, and VIP updates — are paused for the full duration of your cooling-off or self-exclusion period. This happens automatically; you do not need to unsubscribe manually.
Can I open a second account if I am self-excluded?
No. Creating a secondary account to bypass self-exclusion is a breach of our Terms & Conditions. If we detect this, the new account will be closed and any funds held will be returned. We encourage you to use the exclusion period as intended — to step away and seek support if needed.
How do I check how much I have deposited or lost this month?
Go to My Account → Transaction History and filter by date range. You can also set a Reality Check reminder to get an on-screen summary every 30 or 60 minutes during active play — it shows time elapsed and your net result for that session.
Does bjoy888 share my data with responsible gaming organisations?
We do not share individual player data with third-party organisations without your consent. Where self-exclusion registers exist in a jurisdiction we serve, we may participate in those schemes to prevent excluded players from accessing other operators. Full details are in our Privacy Policy.
This page was last reviewed in November 2026. If you have a question not covered here, our 24/7 Live Chat team can help immediately.